Refund Policy

1. Overview

Skyra USA is committed to delivering professional, high-quality interpretation and outsourcing services. We understand that circumstances change, and we have established this fair, transparent refund policy in accordance with Egyptian Consumer Protection Law No. 67 of 2006 and its amendments.

This policy applies to all interpretation services and outsourcing engagements purchased directly through Skyra USA, including payments made via the Skyra USA online payment portal at skyrausa.com/payment.

2. Refund Eligibility Period

All refund requests must be submitted within 14 calendar days from the date of purchase. Requests submitted after this period will not be eligible for refund, regardless of whether the service has been used.

3. Refund Tiers — Interpretation Services

The following refund tiers apply specifically to our live interpretation services:

4. How Partial Refunds Are Calculated

When a session has partially begun, the refund is calculated as follows:

• The total session duration is determined by the service package purchased.
• The time actually used is recorded from the moment the interpreter joins the session.
• The refund equals the proportional cost of the remaining unused time.
• A service processing fee of 10% of the total amount paid may be deducted for administrative costs.

Example: You purchased a Full-Day Interpretation package (8 hours). After 3 hours, the session is cancelled. You are eligible for a refund for the remaining 5 hours, minus the 10% processing fee.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The 14-day eligibility window has passed.
• The interpretation session has been fully delivered and completed.
• The client fails to show up or connect at the scheduled session time without prior notice.
• Cancellation is requested less than 2 hours before a scheduled session.
• Technical issues on the client's end (internet, hardware, software) prevent session completion.

6. How to Request a Refund

To submit a refund request, please contact us using any of the following methods:

• Email: info@skyrausa.com with subject line: "Refund Request — [Your Reference Number]"
• Phone: +20 102 772 8197 during business hours
• Website: skyrausa.com via the Contact Us form

Please include your reference number, full name, email address, and a brief description of the reason for the refund request. We will acknowledge your request within 24 hours and process eligible refunds within 5–10 business days.

7. Refund Processing

Approved refunds will be returned to the original payment method used at the time of purchase. Processing times may vary depending on your bank or payment provider:

• Visa / Mastercard: 5–10 business days
• Mobile Wallet: 2–5 business days
• Bank Transfer: 5–7 business days

Skyra USA does not charge any additional fees for processing refunds. Any fees deducted are solely administrative service fees as described in Section 4.

8. Outsourcing Services

For ongoing outsourcing engagements (customer support, back-office, administrative, sales support, data entry), the refund policy is governed by the terms of the specific service agreement signed between Skyra USA and the client. In the absence of a specific agreement, this general 14-day policy applies to any advance payments made.

9. Amendments

Skyra USA reserves the right to amend this refund policy at any time. Changes will be effective immediately upon posting to our website. For any payment made before a policy change, the policy in effect at the time of purchase applies.